When exploring treatment options, it’s natural to have many questions. To begin, all new patients undergo an Intake session with a Psychiatric Nurse Practitioner. This is a 60-minute telehealth appointment where we gather detailed information about your specific symptoms, past medications, and background history. Follow-up appointments are typically 15-30 minutes long, scheduled according to your agreement with your provider. By the end of the session, you and your provider can begin crafting a personalized plan. If Alay Health Team isn’t suitable for you, we’ll do our best to recommend alternative options.

Requesting your appointment is simple. Go to our Patient Portal or click on Make appointment button. Once we receive your information – a staff member of our team will give you a call to get you set up as a new patient. Your appointment will then be confirmed, and you’ll receive a a conformation message.

Before your initial appointment, Go to our Patient Portal or click on Make appointment button.. You’ll need to provide your name, phone number, email, date of birth and select service to complete this step. The email address you received the link on will serve as your username. Through the Patient Portal, you can review our consent forms. Please ensure that your forms are completed at least 24 hours before your initial appointment to avoid cancellation.

You’ll get reminders for your appointment via email, phone call, and text message. A day before your appointment, you’ll receive an email containing a special link for your video session. It might seem like a regular reminder email, but your link will be inside. Our system sends out these links automatically, and staff can see when they were sent. About 10 minutes before your appointment time, just click the link or copy-paste it into your web browser. Follow the instructions to join the video session. Your clinician will be there at the scheduled time. If you need more assistance, check out our Help page. Keep in mind that sometimes providers might run a bit late, just like in a physical office. Please wait for 5-10 minutes before contacting the office if your provider hasn’t joined yet. If they still haven’t joined after that time, please call the office immediately. It’s easier for our staff to investigate the issue promptly rather than waiting an hour or a day later.